Fred Reichheld: The Ultimate Question: Driving Good Profits and True Growth - Disc 1 CD Track Listing

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Fred Reichheld The Ultimate Question: Driving Good Profits and True Growth - Disc 1 (2006)
This misc cd contains 14 tracks and runs 63min 28sec.
Freedb: cb0ede0e
Buy: from Amazon.com

Category

: Music

Tags

: music songs tracks misc Audiobook

1. Fred Reichheld - Steven R. Covey Introduction (02:26)
2. Fred Reichheld - Preface (05:12)
3. Fred Reichheld - Chapter 1 - Bad Profits, Good Profits (05:26)
4. Fred Reichheld - How bad Profits Undermine Growth (05:39)
5. Fred Reichheld - The Alternate: Good Profits (07:45)
6. Fred Reichheld - Bad and Good Profits: How to Tell the Difference (07:37)
7. Fred Reichheld - Asking the Ultimate Question (03:55)
8. Fred Reichheld - How the Book Addresses the Ultimate Question (00:58)
9. Fred Reichheld - Chapter 2 - The Measure of Success (03:11)
10. Fred Reichheld - The Challenge: Measuring Customer Happiness (04:05)
11. Fred Reichheld - Discovering the Ultimate Question (02:57)
12. Fred Reichheld - Scoring the Answers (04:40)
13. Fred Reichheld - Solving Intuits Problem (06:10)
14. Fred Reichheld - Intuits Results: Happy Customers and Shareholders (03:18)